indohoki Platform Privacy Notice
This page describes what we collect when you use indohoki and how we keep that data protected. We collect personal information to verify your identity, process your payments, and deliver our service. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.
Our privacy practices comply with applicable data protection laws. We operate our platform with the principle that your data belongs to you, and we are custodians of that information. This notice explains our data collection, use, storage, and your rights.
If you have questions about how we handle your data, contact our support team. We respond to privacy inquiries in English and Indonesian.
What Data We Collect on indohoki
Account Registration Data
When you create an indohoki account, we collect your name, email address, phone number, and date of birth. We use this information to verify your identity and set up your account. Your email is your login credential; your phone number is used for account recovery and support contact.
Identity Verification Documents
We require a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter) to verify your identity. We collect these documents to comply with anti-money-laundering regulations and to prevent fraud. We store these documents securely and do not share them with third parties except as required by law.
Payment Information
When you deposit or withdraw funds on indohoki, we collect payment details — your e-wallet account (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet identifier, or bank account information (mobile banking, local payment, online payment, e-wallet). We do not store your full bank account numbers or e-wallet passwords. Payment processing is handled by our payment partners, who are regulated financial institutions.
Gaming Activity Data
We record your gaming activity on indohoki — bets placed, games played, outcomes, and account balance changes. This data is used to settle bets, verify results, and detect fraud. Your gaming history is stored in your account and is accessible to you anytime.
Device and Usage Data
We collect information about the devices you use to access indohoki — device type, operating system, browser type, and IP address. We use this data to detect fraud, prevent unauthorized access, and improve our platform. We also log your login times and locations to monitor account security.
Cookies and Tracking
Our platform uses cookies to maintain your session, remember your preferences, and track your activity on indohoki. Cookies are small files stored on your device that help us recognize you when you return. You can disable cookies in your browser settings, but this may affect your ability to use indohoki.
Communication Data
When you contact our support team, we collect your messages, attachments, and any information you provide. We use this data to respond to your inquiries and improve our customer service. We retain support communications for a minimum of one year.
We at indohoki treat your data with the same care we treat our own — encrypted, protected, and never sold to third parties.
Our indohoki Data Practices
How We Use Your Data
We use your data for the following purposes:
- Account management: We verify your identity, set up your account, and manage your profile.
- Payment processing: We process deposits and withdrawals through our payment partners.
- Gaming operations: We record bets, settle outcomes, and maintain your account balance.
- Fraud prevention: We monitor for suspicious activity and unauthorized access.
- Legal compliance: We comply with anti-money-laundering regulations and other applicable laws.
- Customer support: We respond to your inquiries and resolve issues.
- Platform improvement: We analyze usage patterns to improve indohoki's features and performance.
Third-Party Data Processors
We share your data with third parties only when necessary to deliver our service. Our payment partners (e-wallet providers and banks) receive payment information to process your deposits and withdrawals. Our hosting provider stores our servers and databases. Our support platform provider helps us manage customer inquiries.
All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your data to advertisers, data brokers, or other commercial entities.
Data Storage and Retention
We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your jurisdiction, but we maintain the same security standards regardless of location. We retain your account data for as long as your account is active. After you close your account, we retain data for a minimum of one year to comply with legal requirements, then delete it securely.
Your Rights on indohoki
You have the right to access your data, request corrections, and understand how we use your information. You can download your account data anytime from your indohoki account settings. If you believe your data is inaccurate, contact our support team to request corrections.
You have the right to request deletion of your account and associated data. We will delete your account and personal information within a reasonable timeframe, subject to legal retention requirements. Some data may be retained for fraud prevention or legal compliance purposes.
Data Breach Notification
If we discover a data breach that compromises your personal information, we will notify you promptly. We will inform you of the nature of the breach, the data affected, and the steps we are taking to secure your information. We will also notify relevant authorities as required by law.
International Data Transfers
Our servers and data processors may be located outside Indonesia. When we transfer your data internationally, we implement safeguards to protect it — encryption, contractual agreements, and compliance with applicable data protection laws. By using indohoki, you consent to international data transfers necessary to deliver our service.
Changes to This Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by email or by posting a notice on indohoki. Your continued use of indohoki after changes become effective constitutes your acceptance of the updated notice.
Contact Us About Privacy
If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our support team. We respond to privacy inquiries in English and Indonesian. You can reach us through the support section of your indohoki account or via email.
Whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, our privacy commitments apply equally. We protect your data with the same standards regardless of your location.
Our services are available only where local law permits. We comply with applicable data protection regulations in all jurisdictions where we operate. If you have concerns about how we handle your data under your local laws, contact our support team for clarification.